Privacy Policy

Effective Date: 01/01/2026

Exotics Auto Pros (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, book services, or communicate with us (including by SMS/text message).

1) Information We Collect

We may collect the following types of information:

Contact Information: name, phone number, email address, and preferred contact method

Vehicle Information: year/make/model, vehicle condition details, service history, photos you provide (if applicable)

Appointment & Service Details: requested services, scheduling information, estimates, invoices, payment status

Communications: messages you send us by phone, email, web chat, forms, or SMS

Website Data (if applicable): basic analytics such as device type, browser, pages visited, and IP address (via cookies or similar tools)

2) How We Use Your Information

We use your information to:

Provide quotes/estimates and answer inquiries

Schedule, confirm, and manage appointments

Send service updates and coordinate pickup/drop-off (if applicable)

Send invoices, receipts, and payment-related communications

Provide customer support and respond to requests

Improve our services, website, and customer experience

Send review requests and follow-ups after service

Send promotions or loyalty offers only if you opted in (where applicable)

3) SMS/Text Messaging Privacy (A2P Compliance)

If you opt in to receive SMS messages from Exotics Auto Pros:

Message frequency varies and message/data rates may apply.

You can opt out anytime by replying STOP. Reply HELP for help.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors (such as CRM, texting, or customer support tools) is permitted only to provide services on our behalf and with appropriate safeguards.

4) How We Share Information

We do not sell your personal information. We may share information only in these situations:

Service Providers: trusted vendors who help us operate (e.g., scheduling/CRM systems, payment processors, messaging platforms), only as needed to provide services

Legal Requirements: if required to comply with law, regulation, subpoena, or to protect rights/safety

Business Operations: to prevent fraud, security issues, or misuse of our services

5) Cookies & Tracking (Website)

Our website may use cookies or similar technologies to help it function and understand traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

7) Data Retention

We keep information only as long as necessary to provide services, maintain records, meet legal obligations, resolve disputes, and enforce agreements.

8) Your Choices & Rights

You can:

Request access, correction, or deletion of your personal information (subject to legal/recordkeeping limits)

Opt out of promotional emails or texts at any time

Update your communication preferences by contacting us

9) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and become effective when posted.

10) Contact Us

If you have questions about this Privacy Policy or your data, contact:
Exotics Auto Pros
Phone: 916-612-9407
Email: [email protected]